Flatlane Privacy Policy

1. Introduction

We, at Flatlane website management, are committed to protecting users’ privacy and respecting their personal data, and we promise not to disclose it.

We are the sole controller of your personal data and this Privacy Notice will inform users of what information we collect about them, how we use this information, and their rights in relation to any personal data we process.

2. Amendments

This first version of our Privacy Policy was adopted as of 1/8/2024 and complies with Regulation 2016/679 for the protection of individuals regarding the processing of personal data and any other relevant EU legislation.

Any future amendments to this policy will be incorporated in accordance with the applicable regulatory framework. Accordingly, we reserve the right to update this policy and issue any additional privacy notice at our sole discretion from time to time. We will notify you of any necessary legal changes. If you do not agree to the changes or have any dispute or inquiry about them, you can contact us via the following email: info@flatlane.com Please note that any information or clarifications provided to you regarding any changes to this policy do not constitute a replacement or amendment to this policy.

By continuing to use our services in any way, you automatically and without any conditions or restrictions accept this policy.

If you do not agree to the amendments, you must not use the platform and not take any action, and you must provide us with your personal information.

You also have the right to terminate contracts between us and request deletion of your account and data in accordance with applicable law. For further information or clarifications please contact us and we reserve your detailed rights as described in Section Five below.

3. Content of the Privacy Policy

Our Privacy Policy includes:

• Information about the Data Controller.

• Information on how to contact us for any issue regarding your personal data.

• The type of personal data that we collect from you and methods of collection.

• The purpose of collection, the processing activities of your personal data, and the legal ground for the processing Security measures that we undertake for the protection of your personal data and our data retention policy.

• Your rights and the ways to exercise them and any options you may have regarding the processing of your personal data.

• Information about the protection and storage of your personal data by our company.

4. Data Controller and Data Protection Officer

1. Who is the Data Controller?

The controller of your personal data is the company named Flatlane, number 10879236, headquartered in the United Arab Emirates/Dubai, with VAT number: 289 0786 46.

2. Questions and Comments

You can contact us via email: info@flatlane.com in case you have any questions. You can contact the data protection authority in your country with your inquiries. You may also seek injunctive relief before a national court if we are unable to answer your questions and concerns.

3. Does the app collect users’ location data?

Yes, the app collects location data to ensure a smooth and efficient taxi booking experience. By accessing your current location, we can connect you with the nearest available driver, optimize your route, and provide accurate arrival time and fare estimates. This enhances convenience, improves service efficiency, and ensures a smooth and reliable ride.

5. Collection and Processing of Personal Data

1. WHAT personal data do we collect and HOW do we collect them?

We collect some of your personal data when you use the Service and book your transfer, or buy a product from or through us. We collect different types of personal data either directly from you or from third parties through automatic means such as:

• Identity data: Provided when you get a price quote, such as your pick-up address, when you book a transfer, and details like your name, surname, email, and telephone number.

• Communication Data: Your mobile number and email, which allow us or the Driver to communicate with you about the Transfer.

• Payment Data: Bank card details (number, expiration date, CVV) for payments, or email/full name for PayPal transactions.

• Transport Data (History): The number of transfers made through us if you have an account.

• Technical / Device Data: Browser type, version, IP address, login info, and other device-related details.

• Login Data: Email and password used to log into your account.

• Profile Data: Preferences, purchase habits, interaction with newsletters, and feedback.

• Demographic Data: Age, city, postal code, etc.

• Cookie Data: Data from cookies that track your visits and interactions with the Platform.

• Customer Service Data: Name, voice data when contacting Customer Support.

  The platform and its services are provided exclusively to individuals 18 years of age or older. If you are under 18, please do not use or provide personal data, and do not use the Platform or Service.

  We collect your personal data directly when you open an account or book a transfer, communicate with us, or contact Customer Support.

  We also collect information automatically through cookies and other related technologies, including data on your preferences, bookings, and device usage.

  Additionally, we collect data from third parties, such as ratings from Drivers or information from Hotels when a transfer is booked through them.

2. How and Why do we use Your personal data?

We use your personal data for the following reasons:

• To create and manage your account.

• To provide the requested services and handle your bookings.

• For customer support and to handle your requests.

• For marketing purposes (e.g., newsletters).

• For business analysis, platform improvements, and security.

• To comply with legal and regulatory obligations.

Legal bases for processing include:

• Contractual obligations (e.g., fulfilling transfer bookings).

• Legal obligations (e.g., tax compliance).

• Legitimate interests (e.g., fraud prevention, improving services).

• Consent (e.g., for marketing communications).

3. Who do we share Your information with and for what purposes?

For the operation of the Platform and to fulfill our contractual obligations, we may share your data with third-party service providers, as listed below. These service providers only have access to the data necessary for providing their services, and they are contractually bound not to use your data for any other purposes:

• A third company acting as a processor to host your data.

• Data analysis companies.

• Research companies.

• Third-party email marketing companies for sending newsletters.

• Advertising and marketing companies.

• Fraud detection and prevention organizations.

• Technology service providers for platform operation and optimization.

We also reserve the right to disclose your personal data in the following circumstances:

• In the event of a merger, acquisition, or business transfer, your data may be transferred to new owners.

• When required by judicial, police, or other administrative authorities according to applicable laws.

• In the event of statutory provisions, service orders, or formal investigations, we may provide relevant information to the respective authorities.

Fourthly PROTECTION AND MANAGEMENT OF YOUR PERSONAL DATA

1. SECURITY of Your personal data

We take appropriate technical and organizational measures to protect Your personal data from unauthorized disclosure, use, conversion or destruction.

Where appropriate, we use encryption and other technologies that can help to secure any information You provide us. We also ask our service providers to comply with privacy and data protection requirements.

More specifically, Your personal data are managed exclusively by specially authorized personnel of the Company under our control.

In order to conduct the processing, the Company selects individuals or third parties with corresponding professional qualifications that provide sufficient guarantees in terms of technical knowledge and personal integrity to maintain confidentiality.

The Company, through its respective contractual commitments and its partners, takes all necessary security measures to protect and secure confidentiality and integrity of personal data. In any case, the security is subject to reasons beyond Company’s influence, as well as to reasons resulting from technical problems of the network that are not controlled by the Company or reasons of force majeure events.

You should not disclose the data / passwords You have for Your account, which are personal and non-transferable. For personalized communication, our Company also uses appropriate mathematical and / or statistical processes to compile the profile and performs regular quality and security checks on the systems and algorithms it uses to correct the factors that lead to inaccuracies in the data.

2. HOW LONG will information about You be kept?

We will retain information about You for the period necessary to fulfill the purposes for which the information was collected. After that, Your account will be deleted. Such period will vary depending on the purposes for which the information was collected. Please note that in some circumstances, You have the right to request a deletion of the information.

Furthermore, we are sometimes legally obliged to retain the information, for example, for tax and accounting purposes.

We may also keep it until You request its deletion, or in case of data based on Your consent, until You withdraw Your consent, or until You opt out for the processing for which we have legitimate interest. To determine data retention time of Your personal data, we take into account the nature of Your data, the quantity, purpose, security, etc. You have the right to request from us to delete Your data.

To exercise Your right, please visit the relevant Section in this Privacy Policy. We reserve the right in certain circumstances to anonymize Your data for research or statistical purposes, so that it cannot be associated with an identifiable person, therefore we reserve the right to use this information for an indefinite period of time. In any case, Your data is stored with safety.

3. TRANSFER of Your personal data to third countries

The Company generally keeps Your personal data within the European Economic Area. When Your data is to be transmitted to third countries outside the European Economic Area or International Organizations for which no European Commission decision is available, all the appropriate safeguards provided for in the applicable data protection legislation on the transfers to third countries.

4. YOUR RIGHTS AND YOUR OPTIONS

You may have some or all of the following rights in respect of information that we hold about you:

• Request us to give You access to it.

• Request us to rectify it, update it, or erase it.

• Request us to restrict our use of it, in certain circumstances.

• Object to our using it, in certain circumstances.

• Withdraw Your consent to our using it.

• Data portability, in certain circumstances.

• Opt out from our using it for direct marketing.

• Lodge a complaint with the supervisory authority in Your country (if there is one).

We offer You easy ways to exercise these rights, by calling at Customer Support Team or by sending email at info@flatlane.com.

Some mobile applications we offer might also send You push messages, for instance about new products or services. You can disable these messages through the settings in Your phone or the Platform.

It may be necessary, for the security of Your information, to ask for some information about You for the purposes of Your identification.

Your right is exercised free of charge; however, when your right is abusively used, we may ask You a fee in accordance with the conditions set by law. In any case, we respond to Your requests within one month, except in exceptional cases where our response time to a request may be longer.

Fifthly GENERAL LEGAL TERMS

1. Copyright

1.1 The Company is the proprietary and lawful owner of all Intellectual Property Rights in the Platform and the Service and grants Travelers the right to access the Platform and use the Service under the present Terms of Use ("License"). Limitations of the License are referred to the ACCEPTABLE USE OF THE PLATFORM POLICY of the Platform.

1.2 The Company is the owner and retains in its possession and ownership all rights, titles and interests regarding the Platform and the Service, its functions and features (indicatively but not restrictively:

its Software, its programs, philosophy, look and feel, methodology and technique by which it has been designed, its model, algorithms, information and materials, know-how regarding the Platform, the Service and Software, as well as any modifications, notifications, improvements, parameterizations, derivative functions, manuals and other documents related to the Implementation and operation of the Platform.

1.3 All the content of the Platform /Service, such as texts, graphics, logos, icons, images, etc, is the property of the Company and are protected by the Legislation of England and Wales, European Law and International Conventions and therefore the Traveler has no right to the Platform/Service other than those granted to him under the License under the present Terms of Use.

1.4 The names, images, logos and distinctive features representing Our Company and its products/services, such as the brand name "Flat lane" and the products/services provided under this brand name and/or any of its derivative, or composite, homonymous or similar names, and/or any other logos, trademarks and distinctions, trade secrets, patents and any other intellectual property rights in respect of the Platform/Service and the functions that become known to the Traveler through the Service, are the exclusive trademarks and distinctive features of the Company and are protected by UK, European and international trademark laws, and industrial and intellectual property and competition law. In any case, their exposure to the Platform shall in no way grant You and/or any third party a license or right to use them.

1.5 With these General Terms of Use, We grant You a limited and non-transferable license to access and use the Platform and Service, but not permission to download the Content and the Code of the Platform in its entirety or in part, unless We give You our express written permission.

This license does not allow any resale or commercial use of the Platform/Service or its content, collection and use of our catalogs, our products, our commercial policy, data mining, etc. You are entitled to use the above only for Your personal use.

1.6 You may not use any "post-tags" or any other "hidden text" based on our Company's brand names or trademarks without our express written consent. In the event of an unauthorized use, the License granted shall cease to be valid. The same applies to any use of our Company's logos and trademarks. Any copying, analog/digital recording and mechanical reproduction, distribution, transmission, downloading, processing, resale, of part or of all the Platform Content for any purpose other than strictly personal use is forbidden, unless we give You our writing consent.

2. Technical Support - Enhancements of Platform

The Company has no obligation and is not currently bound to provide technical support, improvements, customizations and/or renewals to the Platform and/or the Service. Only occasionally and at its sole discretion it may upgrade the Platform and the Platform.

You may also need to make software updates, otherwise the Company has no responsibility for any incompatible features of the version of the Platform You are using. In any case, You acknowledge and agree that these General Terms govern any current version of the Platform and the Service.

3. External Links

The Platform may contain links to third party websites whose information and data protection practices are different to those of the Company. The Company is not liable for the information or data protection practices used by third parties on their websites.

It is recommended, before using other websites, to read and understand the terms of use and their privacy policy. The Company does not check the availability, content, privacy policy, quality and completeness of other websites that the Platform may refer to through "links", hyperlinks, or banners. The Company shall in no case be deemed to embrace or accept the content or services of the websites and pages to which it refers to or that it is in any way affiliated to them.

4. Contact

By using the Platform/Service, You agree to receive electronic communications from us and You unreservedly accept that they meet all legitimate written communication requirements as to the reason they are created. For any complaints, comments, suggestions, etc. You want to submit to us, please contact Our Customer Service at info@flatlane.com.

5. Final Terms

The present General Terms are the definite and unique terms in force, regarding the provision of the Service by the Company to the User and any prior terms, prior agreements and arrangements, written or oral between the Company and the User regarding the use of the Service, are hereby repealed.

6. Waiver

Any delay, negligence or tolerance by the Company in enforcing the User's adherence to any of the present terms shall not constitute a waiver or a detriment to any of the Company’s rights.

In case any term of the present document is held as void by any competent Court or Authority and therefore inapplicable, then the said term will not invalidate the remaining terms herein, which all of them will remain in full force and effect.

7. Invalidity of Terms

In the event that any part of the present document is held invalid or void by a court decision, such invalidity shall not affect the validity of the remaining part of these General Terms, which shall remain valid as if the invalid part were deleted. The Company will seek to replace any invalid term with a new valid one, the effect of which will be as similar as possible to the one of the one canceled.

8. Assignment

This Agreement may not be assigned by You without the prior written approval of the Company but may be assigned without Your consent by the Company to (i) a parent or subsidiary, (ii) a purchaser of assets, or (iii) a successor to a merger. Any attempted assignment of the Agreement, in violation of this article, is void.

9. Applicable Law – Jurisdiction

Any dispute between the parties concerning the Platform, interpretation, nullity of the terms of the contract, the existence or non-existence of rights and obligations of the contracting parties under contract or even tort, shall be interpreted in accordance with laws of England and Wales and shall be subject to the exclusive jurisdiction of the competent courts of the city of London, under the jurisdiction of which the parties are voluntarily submitted.

10. Cookies

Cookie List
A cookie is a small piece of data (text file) that a website – when visited by a user asks your browser to store on your device in order to remember information about you, such as your language preference or login information. Those cookies are set by us and called first-party cookies. We also use third-party cookies which are cookies from a domain different than the domain of the website you are visiting – for our advertising and marketing efforts. You can learn more about how to manage your cookies by visiting your browser’s help page.

Sixthly ACCEPTABLE USE OF THE PLATFORM POLICY

1. General Use

The Users and their Authorised Users are required to use the Platform in accordance with the present General Terms and all applicable laws and regulations as well as pursuant the principles of good faith and morality and the business ethics.

2. Prohibited Activities

To the aforementioned persons, the following are prohibited:

• Any use of the Platform for other purposes than the purpose of using the Service for commercial purposes.

• Any access or attempt to access information and data (including personal data) that are transmitted through the Platform, for which they have no authorisation or authority to use.

• Access to the Platform in order to create or produce a product or service that is competitive to the Platform and the Software of the Platform.

• Use of the Platform for the purpose of providing services to third parties other than those permitted under the General Terms.

• The sale, lease, disposal, transfer, assignment, concession, presentation, transmission and, in general, commercial exploitation of the access License and use the Service and the rights granted to them under the License in accordance with the General Terms of Use.

• Facilitating in any way and by any means third parties to access the Platform and any data (including personal data) and information for non-legitimate or non authorised purposes.

• The transmission of viruses, the transmission of documents and Information which are illegal, harmful, offensive, threatening, defamatory or dangerous to the security of the Platform and for the reputation of the Company, its Affiliates and Associated Companies and other Users of the Platform.

• The posting of messages, Information, Documents and other data as well as the granting of any data (including personal data) and information that may contain abusive, threatening, offensive, defamatory and generally illegal content.

• Any action which is or is considered to be detrimental to the interests of the Company, its Affiliates and/or Associated Companies and other Users of the Platform, or which may prevent any third party from using the Service.

• Selling, conceding, renting, transmitting, processing to any third party and for any purpose any data that are connected with any use whatsoever of the Platform and the Service in general.

• Publishing or transmitting content which is improper, illegal, abusive, harmful, threatening, offensive, libelous, defamatory, vulgar, obscene, pornographic, blasphemous, and in any way contrary to morality or which constitutes a violation of someone else's privacy or which is confidential, shows empathy, may cause discomfort, inconvenience or unnecessary stress to third parties, expresses racial, religious, national and other distinctions, can cause harm to minors in any way, violates spiritually rights or other proprietary rights of others, is used to collect or retain personal data of others, promotes alcohol, drugs, cigarettes, gambling and betting, weapons, explosives, launches pyramid shapes, illegal activities, or violates in any way the law or the Terms of Use, is advertising, promotes, recommends or encourages conduct that could be considered as a criminal act that would incur civil liability or would violate the law or violate the rights of any third party in any country worldwide, or contains software viruses or any other codes, files, or programs designed to interrupt, damage, prevent or destroy any software, equipment or computer hardware, or could be considered inappropriate in the sole judgment of the Company.

• Any form of Software piracy, hacking and/or interception of data (including personal data) and information.

• Importing to the Platform, sending and forwarding of information or software programs that may contain viruses or other harmful features that may either cause the Platform to malfunction or cause traffic to the Service which may make it difficult for users to use it.

• The use of the Platform in any way, which, irrespective of the purpose (fraudulence or negligence), could cause the Service to malfunction.

• Licensing, resale, leasing, assignment, subcontracting, and in general any disposal of the Service to third parties for any use and purpose other than the ones expressly permitted herein.

• Decompilation, duplication, reproduction, falsification, distribution, presentation, software included in the Service or part thereof and/or any processing of the source code.

• Linking the Platform with any Product/Service of the Users without the express and written consent of the Company.

• Any action which may affect the ability of other Users to make use of the Service, or circumvent the rights of other Users, such as, for example, their intellectual property rights, personal data, etc.

• The use of mechanisms, software or other actions that impede the normal operation of the Platform.

• Any copying, analogue/digital recording and mechanical reproduction, distribution, transfer, downloading, processing, resale, creation of derivative work of the Platform and its components described herein.

3. Reporting Violations

In the event that the above persons have doubts as to whether an action or omission constitutes a violation of this Acceptable Use of Platform Policy and/or, if they wish to report to the Company, any violation of this Policy which has come to their notice, they may contact the Company.

Seventhly: DISCLAIMER

By entering into this agreement and using the software, Platform, or Service, you agree to the following to the extent permitted by law:

1. Indemnification

You shall defend, indemnify, and hold harmless the Company, its licensors, and each party’s parent organizations, subsidiaries, affiliated companies, distributors, shareholders, officers, directors, employees, representatives, agents, or others involved in creating, sponsoring, promoting, or making available the software and its contents from any and all claims, costs, damages, losses, liabilities, and expenses (including attorneys’ fees) arising out of or in connection with:

• Any punitive, special, indirect, or consequential losses or damages, including loss of production, profit, revenue, contract, goodwill, or reputation.

• Any inaccuracies relating to user-generated information (including personal data, comments, and ratings).

• Services rendered by the driver.

• Any damages or losses suffered due to the use or inability to use the software or server hosting the software, including viruses or delays.

• Personal injury, death, property damage, or other damages, regardless of the cause, including legal acts, errors, negligence, omissions, or misconduct.

• Information linked to external sites over which our services have no control.

• Any user violation or breach of this agreement or applicable law.

2. Legal Provisions Regarding Your Information

You have specific rights concerning the information we hold about you. These include:

• Right to Access (Article 15): Request access to your information, confirming whether we process it, and details regarding the processing.

• Right to Rectification (Article 16): Request correction of inaccurate or incomplete information.

• Right to Erasure (Article 17): Request deletion of your information under certain circumstances.

• Right to Restriction (Article 18): Request a temporary halt on processing your information while we investigate your case.

• Right to Object (Article 21): Object to processing based on legitimate interest or public duty.

• Right to Withdraw Consent: Withdraw consent for information usage.

• Right to Data Portability (Article 20): Request your data in a commonly used format for transfer to another entity.

• Right to Lodge a Complaint: File a complaint with the supervisory authority in your country.

3. Identity Verification

We reserve the right to request proof of identity when you make a claim regarding your personal data.

4. Costs

We will not charge for exercising your rights unless the request for access is unreasonable or excessive.

5. Timelines

We aim to respond to valid requests within one month. If requests are complex or numerous, we may extend this timeline to three months, notifying you of the reasons.

6. Response Conditions

We may ask for specific information regarding your request to expedite processing. Additionally, we reserve the right to refuse unjustified, excessive, or abusive requests.